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Software Support for a leading ERP/Software Company

Time is TBD

|

Location is TBD

Role: Software Support Industry: IT Software Functional Area: Support Employment Type: Full Time Education: BCA/MCA/BTech/MTech./Bsc/ Diploma in Computer Gender: Male Age: upto 35 years Joining: Immediate

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Time & Location

Time is TBD

Location is TBD

More details on this job

Requirements gathering and scope finalization with the client

Interface with the clients team and work with the in-house tech team to implement

Implementation, for the modules like HR, Sales etc.

Provide support by resolving customer queries via phone, email, remotely or at client-side

cation.

Responsible to communicate with Customer core team & Technical consultant and his Manager.

To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training

To configure, deploy and manage the ERP system and the backend database system

Extensively travel to client end for software implementation and training purpose

Identifying and documenting the change requests received from clients

Provide training on the usage of HRMS etc. modules to clients/users

Prepare BRD & FRD reports

Candidate Profile:

Science Graduate / Post Graduate with 2-5 yrs. experience of working with ERP /Softwares

Minimum 2+ year working experience in Software implementation and Support

Strong knowledge of PLSQL is required

Ability to solve complex business issues and having excellent communication and presentation

skills

Functional knowledge of ERP Modules and Processes.

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Manpower Consultancy

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