Software Support for a leading ERP/Software Company
Time is TBD
|Location is TBD
Role: Software Support Industry: IT Software Functional Area: Support Employment Type: Full Time Education: BCA/MCA/BTech/MTech./Bsc/ Diploma in Computer Gender: Male Age: upto 35 years Joining: Immediate
Time & Location
Time is TBD
Location is TBD
More details on this job
Requirements gathering and scope finalization with the client
Interface with the clients team and work with the in-house tech team to implement
Implementation, for the modules like HR, Sales etc.
Provide support by resolving customer queries via phone, email, remotely or at client-side
cation.
Responsible to communicate with Customer core team & Technical consultant and his Manager.
To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
To configure, deploy and manage the ERP system and the backend database system
Extensively travel to client end for software implementation and training purpose
Identifying and documenting the change requests received from clients
Provide training on the usage of HRMS etc. modules to clients/users
Prepare BRD & FRD reports
Candidate Profile:
Science Graduate / Post Graduate with 2-5 yrs. experience of working with ERP /Softwares
Minimum 2+ year working experience in Software implementation and Support
Strong knowledge of PLSQL is required
Ability to solve complex business issues and having excellent communication and presentation
skills
Functional knowledge of ERP Modules and Processes.